Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it, never worn, used, or damaged. You will also need the receipt or proof of purchase.

To initiate a return, you can easily do so through your online account or by contacting us at info@ideaprofumi.it. If your return is approved, we will provide you with a prepaid return shipping label to make the return process easier. Items sent back to us without first requesting a return will not be accepted.

In case of any questions or issues regarding returns, feel free to contact us at info@ideaprofumi.it, and we will be happy to assist you.

Damages and Issues

We kindly request that you inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and find a solution.

Non-Returnable Items

Some products cannot be returned for hygiene and safety reasons, such as personal care items, intimate apparel, and cosmetics. Additionally, we do not accept returns for damaged, used, or items missing the original packaging. Please contact us if you have any questions about a specific item.

Refunds

Once we have received and inspected your return, we will let you know if the refund has been approved. If approved, the refund will be credited back to your original payment method within 10 business days.

We are committed to providing a hassle-free shopping experience. If you have any questions or require further assistance, please don't hesitate to contact us.

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