Shipping times and policy

An approximate delivery date is provided at the time of purchase. Please refer to the date indicated at checkout.

All shipments are processed the same day and shipped between 7:00 AM and 6:00 PM. Orders placed after 6:00 PM will be shipped the next business day.

Estimated delivery times by country

Italy: 3/5 working days
France: 2/3 working days
Germany: 2/3 working days
Austria: 2/3 working days
Spain: 5-7 working days, islands 5-10 working days.
Netherlands: 2/3 working days

There are no shipments on Saturdays and Sundays, but orders are still processed and prepared for dispatch.
All ready packages are handed over to the courier who will send them on their way on the next working day.
It is therefore not possible to cancel an order after 30 minutes of being placed.

Each order will always include a tracking code to track your package. All communications are via email.

Important information about receiving

Our boxes are sealed with exclusive colored tape . Upon delivery, we ask that you check the integrity of the package before accepting it.

IMPORTANT:

If the box is missing our original tape, or has a different tape overlapping it (including the courier's), refuse the package and ask the courier to return it to the sender.
If the box appears damaged or tampered with in any way, refuse delivery , report it to the protocol and request a return.
If the package is accepted in abnormal condition without reservation, we will not be able to guarantee the refund.

If you open the box and it appears empty, you must immediately file a complaint with the courier . Theft of contents during transport is a criminal offense against the courier : as the customer who was robbed, you have the right and duty to file a complaint. We will provide you with all the necessary assistance, including video proof of the packaging confirming the insertion of the products into the box. All stages of order preparation are under video surveillance.

Product delivered damaged

You have 10 days from receipt to report any damage. The following information is required to accept the claim:

Photo of the outer box
Video of damaged products
Identification
Signed declaration that the product arrived damaged

Upon receipt of sufficient documentation, we will send you a prepaid return label.

Loss during transport

If we don't confirm receipt, we'll initiate an investigation that can take up to 30 business days . A refund won't be granted until the investigation is complete. If the package is officially declared lost by the courier, we'll issue a full refund.

Package blocked during transport

If there are no movements for more than 3 days , contact us: we will unblock the shipment.
If there is no movement for more than 14 calendar days , we will issue a refund.

Complaints about the originality of products

All products sold on IdeaProfumi.it are original and authentic , sourced exclusively from certified suppliers and official distribution channels. We've been fighting counterfeiting since we were founded: it's a battle we deeply believe in, and we don't tolerate exceptions.

Every stage of our supply chain is documented and traceable. Our products enter the warehouse inspected, leave packaged under video surveillance, and arrive at the customer sealed with our exclusive identification tape.

We evaluate each report individually, but in almost all cases the complaint is rejected—because we simply don't sell counterfeit products. Anyone who claims otherwise assumes full responsibility for that claim.

Anyone who believes they have received a non-original product is formally requested to file a complaint with the competent authorities (Financial Police, Postal Police, or Carabinieri). We will provide all necessary documentation—invoices, purchase receipts, packaging videos—to officially prove the authenticity of each individual item shipped.

We will never accept returns or refunds based on alleged authenticity discrepancies. This type of complaint, if unfounded, constitutes grounds for a report of attempted fraud. We reserve the right to seek legal action in the appropriate courts.

Returns

We accept returns within 10 days of receipt, provided the product is returned in the same condition as received, with the protective film intact and the original packaging. Products returned without the protective film will not be refunded.

Unclaimed packages returned to our warehouse will be refunded within 21 days of receipt, minus the shipping costs for both shipping and returning the item.